Return Policy

We take pride in our ability to match the right piece of gear with the right musician.  Please be sure to ask any and all questions prior to making your purchase.  We are here to help, all you have to do is ask!

Bay Tunes Guitars does accept returned items so long as arrangements for return are made within 48 hours of receipt.  Any returned item must be in its original condition with all original packaging and papers (manuals, un-used warranty cards, hanging tags, etc) in order to qualify for a refund.  All returns are subject to a 20% restocking fee.  Customer is responsible for all shipping charges, both to and from, and these charges will be deducted from any refunds or credits along with any cost incurred in returning the instrument to it’s original condition.

Returns are not accepted for special order items (such as items ordered per customer request),  for as-is items or items pre-designated as ‘all sales final’, items damaged or modified, traded items (all trades are final), or otherwise altered items.